AI Receptionist Engine™
An AI receptionist for small business helps local companies answer calls, capture leads, and respond to customers even when no one is available. LinQ Media Solutions provides an AI Receptionist Engine designed to help small businesses reduce missed calls, improve customer response, and turn more phone inquiries into booked appointments or sales opportunities.
AI Receptionist Engine™ Includes
Inbound AI Call Answering
A human-sounding AI receptionist answers incoming calls when the business owner or staff cannot.
It can handle:
- New customer inquiries
- Missed-call backup
- After-hours calls
- Basic FAQs
- Service questions
- Appointment requests
- Lead capture
- Call routing or message-taking
Custom Business Script
The AI agent is customized to the business, not generic.
This includes:
- Business name
- Greeting
- Services offered
- Service area
- Hours of operation
- Common customer questions
- Tone and personality
- Call flow
- Escalation instructions
- Appointment-booking instructions
For Example:
“Thank you for calling ABC Plumbing. This is your virtual receptionist. How can I help you today?
Lead Capture System
The AI receptionist collects key caller information.
It should capture:
- Name
- Phone number
- Email address
- Service needed
- Location
- Urgency level
- Preferred appointment time
- Notes about the issue
For home services, it may also collect:
- Property type
- Emergency or non-emergency
- Repair vs. installation
- Budget range if appropriate
- Best callback time
Lead Qualification
The system determines whether the caller is a good lead.
It can ask questions like:
- “What service are you looking for?”
- “Is this an emergency?”
- “What city are you located in?”
- “Are you looking to schedule service?”
- “When would you like someone to contact you?”
This helps the business avoid wasting time on weak or unqualified calls.
Appointment Request or Booking Flow
Depending on the client’s setup, the AI receptionist can either:
- Take appointment requests
- Send the lead to a booking link
- Notify the business to call back
- Book directly into a calendar if integrated
For your starter package, I would recommend positioning it as:
“Captures appointment requests and sends them directly to your team.”
Direct calendar booking can be added later as a higher-level package.
Appointment Request or Booking Flow
This is one of the strongest selling points.
When a business misses a call, the system helps recover that opportunity instead of letting the customer call a competitor.
This can include:
- AI answering backup
- Missed-call text-back
- Follow-up SMS
- Callback notification
- Lead record creation
Core message:
“Every missed call could be missed revenue. The AI Receptionist Engine™ helps make sure fewer opportunities slip away.”
After-Hours Coverage
The AI receptionist can answer calls outside normal business hours.
This is especially valuable for:
- Plumbers
- HVAC companies
- Electricians
- Roofers
- Locksmiths
- Med spas
- Dental offices
- Legal offices
- Auto repair shops
This lets you say:
“Your business can keep capturing leads even when your office is closed.”
Appointment Request or Booking Flow
Depending on the client’s setup, the AI receptionist can either:
- Take appointment requests
- Send the lead to a booking link
- Notify the business to call back
- Book directly into a calendar if integrated
For your starter package, I would recommend positioning it as:
“Captures appointment requests and sends them directly to your team.”
Direct calendar booking can be added later as a higher-level package.
Call Summaries
After each call, the business receives a summary.
The summary may include:
- Caller name
- Phone number
- Reason for call
- Service requested
- Urgency
- Appointment preference
- Recommended next step
This gives the owner or staff a quick way to know what happened without listening to the full call.
SMS and Email Notifications
The business can be notified when a new lead comes in.
Notifications can be sent by:
- SMS
- CRM notification
- GoHighLevel pipeline update
- Zapier automation
Suggested message:
“New AI Receptionist lead: John Smith needs emergency plumbing service in Moreno Valley. Requested callback ASAP.”
CRM or Pipeline Integration
For your setup, this would likely connect to GoHighLevel.
The system can create or update:
- Contact records
- Lead opportunities
- Pipeline stages
- Call notes
- Follow-up tasks
- SMS/email automations
Example pipeline stages:
- New AI Receptionist Lead
- Needs Callback
- Appointment Requested
- Booked
- Completed
- Follow-Up Needed
Follow-Up Automation
After the call, the system can trigger follow-up.
This can include:
- “Thanks for calling” SMS
- Missed appointment follow-up
- Estimate follow-up
- Review request after service
- Re-engagement campaign
- Reminder messages
This connects naturally to your Customer Follow-Up Engine™
Call Recording
The platform can include call recording, depending on the setup and compliance requirements.
This is useful for:
- Quality control
- Training
- Lead review
- Dispute resolution
- Improving the script
You should include proper call recording disclosure depending on state laws and client requirements.
Basic FAQ Handling
The AI receptionist can answer basic questions such as:
- “What are your hours?”
- “What areas do you serve?”
- “Do you offer emergency service?”
- “Do you provide free estimates?”
- “What services do you offer?”
- “How soon can someone come out?”
This reduces repetitive calls for the business.
Escalation Rules
The system needs clear rules for when to transfer, notify, or escalate.
Examples:
- Emergency call → notify business immediately
- Existing customer complaint → send urgent alert
- Pricing question → collect info and offer callback
- Job applicant/vendor → take message
- Angry customer → escalate to owner/manager
Dedicated Phone Number or Call Forwarding
The AI receptionist can work through:
- A dedicated tracking number
- Call forwarding from the business line
- After-hours forwarding
- Missed-call forwarding
- Campaign-specific number
For your offer, I would include:
“Dedicated AI Receptionist number or call-forwarding setup.”
Performance Reporting
The client should receive basic reporting.
Reports can show:
- Total calls answered
- Leads captured
- Missed calls recovered
- Appointment requests
- Call duration
- Lead sources
- Common caller questions
- Conversion opportunities
This helps prove value every month.
Startup
Silver Plan
$599/month
Perfect for Start-ups
Branding
Social Media & Marketing
Free Logo Design
Illustrations
Ad Creatives
Web Design
UI/UX
Motion Graphics
Marketer
Gold Plan
$799/month
Design for Big Companies
Branding
Social Media & Marketing
Free Logo Design
Illustrations
Ad Creatives
Web Design
UI/UX
Motion Graphics
Agency
Platinum Plan
$999/month
Ideal for Growing Businesses
Branding
Social Media & Marketing
Free Logo Design
Illustrations
Ad Creatives
Web Design
UI/UX
Motion Graphics
Helpful Business Resources
A strong phone-answering system works best when your online presence is also complete and accurate. You can learn more about managing your Business Profile on Google and how businesses can interact with customers through Google Business Profile.
For businesses that rely on customer trust, responding to reviews is also important. Google provides guidance on how businesses can read and reply to customer reviews from their Business Profile.